As the 8th Anniversary of Twitter approaches, most brands agree that it is an effective marketing tool, but paradoxically cite challenges measuring ROI.
Article from Social Media Marketing University
Despite a successful IPO, brands using Twitter to boost marketing efforts are still uncertain as to Twitter’s true value. According to a recent survey conducted by Social Media Marketing University (www.smmu.com), 45.1% of brands reported that ‘measuring ROI and results’ is their greatest challenge when using the platform for marketing, followed by ‘building an audience’ (42.1 percent) and ‘engagement’ (36.8 percent).
A stark contrast, more than 64.9 percent of brands agree that Twitter is an effective marketing tool. 30.6 percent remain undecided.
“Social media has become a significant play in the marketing world, so much so that brands are almost forced to leverage it, even if they are unsure of its value,” said John Souza, founder of Social Media Marketing University. “The challenge for marketers will be to solidify best practices to measure ROI on all social media platforms as they face increased pressure from the C-Suite. Additionally, as Twitter banks on the success of its paid services, it will be critical for the platform to provide resources and support to help brands navigate this challenge.”
SMMU’s Twitter survey was conducted March 1 – 12 leading up to the eighth anniversary of the platform’s launch on March 21 and the expiration of the lock up period on May 6. Other significant findings include:
- 96.2 percent of brands using Twitter as a marketing tool report having challenges using the platform to achieve specific goals
- 16.9 percent of brands are not aware that Twitter offers paid services and 34.7 percent are not currently interested in using Twitter’s paid services
- Despite the popularity of video marketing,
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