Communication blunders in the workplace are more common than you may realize. They can range from something as simple as misplacing an email to sending messages containing inappropriate content. Not only can these mishaps cause embarrassment and sometimes conflict among co-workers, but they can also cost millions.
A workplace survey conducted by Tollfreeforwarding.com interviewed 1,000 U.S. employees and found that 56 percent of respondents had sent a communication to the wrong person at some point in their working lives. Furthermore, almost a quarter of office workers admitted to accidentally sending confidential information, either of a personal or business nature. Plus, more than a quarter of the people surveyed confessed to sending insulting comments about a colleague to another person at work.
For businesses to minimize problems of communication, it’s important to understand where, when and how these incidents occur, what can be done to mitigate these instances, and how to prevent them from happening in the first place.
Understanding where and when communication errors happen
Communication errors can happen at any time, and it may not be surprising that more than half of the workers interviewed have experienced major miscommunication due to accidental messaging.
Breaking down the 56 percent of employees who had experienced this in the survey, email was found to be the most common medium for communication mishaps, with 34 percent of workers having emailed an unintended recipient, and 22 percent having incorrectly sent text or instant messages on their phone.
The survey also revealed a big difference in the number of communication errors reported by men to the number of communication errors reported by women. These figures tell us that men are far more likely to have communication mishaps at work....
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