As companies look for and test different approaches to replacing the traditional performance evaluation, they’re embracing effective two-way feedback skills and creating cultures that support their stated values. Leaders can model the process with behaviors that teach, encourage and demonstrate how everyone can learn and grow each week.
A road map for giving feedback is essential to every leader’s toolbox. When you need to deliver challenging or corrective feedback, there’s nothing better than a process that works for you time and time again. After all, isn’t that what we do in other situations? For example, you have a problem or misunderstanding with a customer or client. You retrace your steps or outline the problem, look for additional information and have a conversation to learn more and come to a resolution. Using the same approach with giving feedback allows you to learn, practice and develop your own managerial style.
Effective feedback can increase any one of the following:
- Employee productivity
- Employee morale
- Employee comprehension of company purpose and goals
- Employee retention
- Employee ability and willingness to communicate with managers/supervisors
I had the opportunity to have a successful performance discussion even when the initial conversation was not that positive. We were working on a complex transition project and the manager, Chris, had not followed through on several specific goals to which he had agreed. I was surprised by the news that the tasks not only had not been done, they had not even been initiated!
Flabbergasted, I scheduled a time to discuss the gap and how we might recover. In preparing for the conversation, I discovered that I was curious about the reason he had not completed the tasks. When asked, Chris told me that there was a component of the software we were using that he didn’t understand....
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