Remember what it was like to manage a crisis before the digital age came to the rescue? Well, I do. The first one to know about the crisis would frantically try to find the phone numbers of his/her fellow crisis management team members and call them all, one by one. Over the next couple of hours, those team members who were reached would gradually make their way to the crisis team assembly point to kick off the crisis management efforts.
Choosing the right crisis-management tools for your organization
With so many digital tools available, how do you choose? Ask yourself the following questions can help in selecting the right digital platform to manage a crisis more effectively.
- Are you looking for just a mobile alert and notification system, or a system that also integrates crisis communication and management features?
- Are you looking for a secure crisis management platform that is independent of your company’s intranet?
- What is the size and geographical scope of your organization?
- What functions are represented on your crisis teams and how many teams do you have?
- Do you operate in remote locations with unreliable Internet access?
- How many employees would you allow to access the system?
- What is your organization’s crisis chain-of-command?
- Are the developers of your platform crisis management specialists as well as technical experts?
A first call would be placed to the person in charge at the scene of the crisis to obtain the latest information and agree on next steps. Sitreps (situation reports) would be faxed, if fax machines were available at both ends. A crisis log would be initiated on a white board by a scribe trying to capture and keep a record of events....
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